FAQ

The safest way is to remove your existing part and compare its measurements to the sizes listed on our product page.
Use the photos and diagrams as a guide to match the shape and fixing style as well.
If you are unsure, you can send us clear photos and measurements and we will help identify the correct replacement.

Many rollers, guides, seals and basic hardware can be installed by a confident home handyman using standard tools.
However, locks, complex hardware and very heavy doors may be better handled by a qualified tradesperson if you are unsure.
If you are not confident, it is always safer to get help.

In many cases, stiff or noisy sliding doors are caused by worn rollers, especially if the wheels are flat, cracked or rusty.
It is also important to check and clean the track and look for dents or heavy wear.
If the track is badly damaged, you may need to replace both the rollers and the track for the best result.

Good-quality rollers typically last around five to fifteen years, depending on the weight of the door, how often it is used, the condition of the track and whether it is in a coastal or harsh environment.
Choosing the right material for your conditions can help maximise the lifespan.

Measure the overall height and width of the part, plus any important details such as wheel diameter, wheel thickness and fixing hole positions.
Use a ruler or calipers for more accuracy.
If you cannot remove the part fully, take detailed photos from different angles and we can often identify it visually.

You should measure the overall height and width of the roller housing.
Measure the wheel diameter and wheel thickness.
Take note of how the roller mounts into the door or window, including any fixing holes or clips.
These measurements can then be compared directly to the size diagram on each roller product page.

Most DIY replacements can be done with common tools such as screwdrivers, a drill, a tape measure and sometimes a rubber mallet.
Track replacements may require cutting tools so you can trim the new track to length.
Always follow safety precautions and ask a professional for help if you are unsure.

Yes, we offer free part matching support.
Send us clear photos from a few angles plus any measurements you can get.
We will compare your part to our range and recommend the closest or exact replacement.
The more detail you provide, the easier it is for us to match it.

Parts can look almost identical, but even a small difference in size can affect how well they fit or operate.
We always recommend choosing based on measurements, not just appearance.
If your measurements are close but not exact, contact us and we will confirm whether it is suitable or suggest a better option.

Not all of our stock is online yet and we are always adding new products.
If you cannot find what you need, send us clear photos and any measurements and we will check our stock and suppliers.
In many cases we can suggest a suitable alternative or order in what you need.

Yes, we specialise in hard to find and discontinued parts that have been used in Australia over the last few decades.
In many cases we have either the original component or a modern equivalent that will work in the same system.
If you cannot see it on the website, send us photos and we will check our range for you.

Many of our parts suit popular Australian brands and systems.
Check the “Brands” information on each product page for known compatibility.
If your brand is not listed, send us photos of your existing part and we will check if one of our products is suitable.

We stock a mix of genuine manufacturer parts and high quality aftermarket replacements.
Each product page clearly states whether it is a genuine or aftermarket item so you know exactly what you are buying.
Where suitable, aftermarket options often offer excellent value while still performing reliably.

Nylon wheels run smoothly and quietly and suit most residential doors and windows.
Steel wheels are stronger and better for very heavy doors but can be a bit noisier.
Stainless steel wheels are ideal for coastal or high moisture areas because they resist rust and corrosion much better than standard steel.

For coastal or high moisture locations, we recommend stainless steel or specifically labelled coastal grade components.
These are much more resistant to rust and corrosion than standard steel parts.
If you are unsure which products are best, ask us for advice based on your location and door type.

Yes, we stock a wide range of top and bottom tracks, including replacement extrusions and coastal grade stainless steel options.
Many tracks have matching rollers designed to work together for smoother operation and longer life.

Yes, for many systems we offer hardware kits that include matching components and fixings.
Kits make it easier to get everything you need in one go and help ensure all parts are compatible.
They can also save time compared to sourcing individual pieces separately.

Many product pages include diagrams or downloadable instructions.
If a particular item does not have instructions visible, you can contact us and we will do our best to provide guidance, tips or links to helpful resources.

Yes, we offer trade pricing for builders, glaziers, carpenters, locksmiths, property managers and other regular buyers.
Contact us to discuss setting up a trade account or pricing for larger or ongoing orders.

Most orders leave our warehouse on the same or next business day. At checkout you can choose standard or express shipping options depending on how quickly you need your parts. Shipping times vary by location, but we always aim to get your order out as fast as possible.

If you order the wrong part, you can usually return or exchange it as long as it is unused and in original condition.
Refer to our returns policy on the website for full details, or contact us and we will help arrange the next steps.
If you are unsure before purchasing, ask us first and we can help minimise mistakes.