Returns & Refund Policy

We know that sometimes things don’t go exactly to plan.

Our goal at ROLLERCO is to make your shopping experience smooth, transparent, and stress-free, from checkout to installation.

To help you purchase with confidence, we encourage you to review product details carefully before ordering.

If something isn’t quite right, we’re here to help.

FAQ: Returns and Refunds​

What is ROLLERCO’s returns and refunds policy?

ROLLERCO accepts returns on eligible items within 30 days of the original purchase date.
Items must be unused, unopened, and in original condition.
Our full Refund Policy outlines all conditions, exclusions, and special order terms.

You can request a return within 30 days of the original purchase date.
Returns requested after this period are not accepted.

Returned items must:

  • Be unused and unopened
  • Be in original condition and packaging
  • Include your order number or proof of purchase

Returns and refunds are not offered for:

  • Cut, altered, opened, damaged, or partially used items
  • Items returned outside the 30-day return window
  • Shipping or postage costs
  • Special order or made-to-order items (unless approved by the supplier)

To begin a return, contact ROLLERCO with your full name, order number, and a brief description of the issue.
If approved, you will receive instructions on how to return your item.

No restocking fees apply to standard, in-stock items returned in original condition.
Supplier restocking fees may apply to special order or made-to-order items and will be deducted from any approved refund.

Refunds apply to the product cost only, not shipping. Items must be returned complete and undamaged.
Partial refunds may be offered for damaged or incomplete returns at the discretion of ROLLERCO.
Refunds are issued via the original payment method.

Once your return is received and approved, refunds are typically processed within a few business days.
Processing times may vary depending on your bank or payment provider.

Special order and made-to-order items do not automatically qualify for a return or refund.
Any return consideration depends on the supplier’s policy.
Please contact ROLLERCO before returning any special order item so we can advise you on the correct process.

If your order arrives damaged in transit, contact ROLLERCO as soon as possible with clear photos of the damage and your name and order number.
All transit damage claims are assessed individually.

If the wrong item is ordered, it may still be eligible for return provided it meets our return conditions.
Return shipping costs remain the customer’s responsibility.
If you are unsure which product you need, contact ROLLERCO before placing your order.

ROLLERCO supplies products from various manufacturers.
Warranty claims are handled directly with the manufacturer, though we are happy to assist if needed.

No. ROLLERCO focuses on supplying quality parts and hardware and does not offer installation or repair services.

Absolutely!
The ROLLERCO team has extensive experience with window, door, and screen hardware and can help guide you before purchasing.
Choosing the right part upfront helps avoid delays and unnecessary returns.

RETURNS, REFUNDS & EXCHANGES PROCESS

Step 1 – Get in touch

Email our team with your order number and full name, along with a brief explanation of the issue.

Step 2 – Return the item

If a return is approved, you’ll be asked to send the item back to us.

Please ensure your name and order number are clearly included with the return.

Once we receive the item, we’ll contact you with the next steps.

RETURNS & REFUNDS CONDITIONS

  • Returns are accepted within 30 days of the original purchase date
  • Items must be unused, unopened, and in original condition
  • Refunds apply to the product cost only, not original shipping fees
  • Refunds are issued via the original payment method

NON-REFUNDABLE ITEMS

Refunds will not be provided for:

  • Items that are cut, altered, damaged, opened, or partially used
  • Shipping or postage costs
  • Items returned outside the 30-day window

SPECIAL ORDER & MADE-TO-ORDER ITEMS

Some ROLLERCO products are sourced or manufactured specifically for your order.

Please note:

  • Special order and made-to-order items are not automatically eligible for return or refund
  • Any refund eligibility is dependent on the original supplier’s policy
  • Restocking or supplier fees may apply and will be deducted from any approved refund

Unless otherwise stated:

  • No refunds on made-to-order items
  • No refunds on special order items
  • No refunds on postage or associated handling fees

If you have questions about a special order item, contact us before purchasing so we can guide you clearly.

WARRANTIES

ROLLERCO supplies products from trusted manufacturers.

Any warranty claims are handled directly through the manufacturer.

Our team is happy to assist you with contact details or documentation if required.

ITEMS DAMAGED IN TRANSIT

If your order arrives damaged:

We assess transit damage claims individually and will work with you to find the best possible solution promptly.